Area Amaya values personal, transparent, and trustworthy communication with all website visitors, prospective customers, and clients. Protecting your personal information is important to us. This Privacy Policy explains how we collect, use, and process your information in connection with our website, inquiries, communication, and bookings.

Who We Are

Area Amaya
operated by Ana Martinez
Email: hola@amayacharters.com
Phone / WhatsApp: +52 998 184 2902
Address: Calle de Porto Lisboa 55, 77533 Cancun

Scope of This Privacy Policy

This Privacy Policy applies to personal data collected through:

• our website
• contact forms
• email communication
• WhatsApp communication
• booking-related communication
• marketing and analytics tools used on the website

Information We May Collect

Depending on how you interact with us, we may collect and process the following information:

• your name
• your email address
• your phone number
• the content of your inquiry or message
• requested tour, preferred date, number of participants, and related booking details
• communication history through email, WhatsApp, or contact forms
• payment-related coordination details
• technical data such as IP address, browser type, device information, and general website usage data
• interaction data related to advertising, analytics, and website activity

How We Use Your Information

We use your information in order to:

• respond to inquiries
• communicate with you about tours, availability, and pricing
• recommend suitable tour or charter options
• coordinate with local providers and operators
• support the booking process
• send booking details and payment links
• provide customer support
• improve our website and user experience
• analyze website traffic and marketing performance
• protect our business from misuse, fraud, or technical abuse

Booking and Communication

Area Amaya supports customers in finding and booking selected tours and charters with local providers in Cancún and the surrounding area.

When you contact us, we use the information you provide to answer your inquiry, coordinate availability, and assist with the booking process.

Bookings are not completed directly through the website. Payment details, confirmations, and booking coordination are generally handled individually via WhatsApp, email, or secure payment links.

Sharing Information with Local Providers

In order to coordinate tours and reservations, we may share relevant information with the respective local provider, operator, boat owner, captain, or other service partner involved in the requested experience.

This may include, where relevant:

• your name
• contact details
• requested date and tour details
• number of participants
• information necessary to coordinate your booking

We only share information to the extent reasonably necessary for coordination, reservation, customer support, or execution of the requested service.

Payments

Payments are not processed directly on this website.

If a booking proceeds, payment information or secure payment links may be provided separately, for example through WhatsApp, email, Stripe, PayPal, card payment, or other agreed payment methods.

Please note that external payment providers process data under their own privacy terms and policies.

Website Tools and Third-Party Services

Our website may use third-party tools and services to operate the website, understand visitor behavior, and measure marketing performance. These may include:

• WordPress
• Elementor
• contact forms
• WhatsApp links or communication tools
• Google Analytics
• Google Ads Conversion Tracking
• Meta Pixel
• Google Maps
• hosting services provided through Hostinger

These tools may collect technical, usage, cookie, or interaction-related data depending on their function.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to ensure functionality, improve user experience, analyze traffic, and measure advertising performance.

Some cookies are necessary for the website to function properly. Others help us understand how visitors use the website or how our marketing performs.

Where required, non-essential cookies or tracking technologies should only be activated based on the user’s consent.

Data Retention

We retain personal information only for as long as reasonably necessary for:

• responding to your inquiry
• communicating with you
• coordinating or supporting a booking
• meeting legal, tax, accounting, or compliance obligations
• protecting legitimate business interests

International Data Processing

Because we work with third-party services, payment providers, and communication tools, your information may be processed or stored in countries other than your own, including countries where service providers operate their systems.

Data Security

Area Amaya takes reasonable organizational and technical measures to protect personal data against unauthorized access, loss, misuse, disclosure, or alteration.

However, no internet-based transmission or storage system can be guaranteed to be completely secure. For that reason, while we strive to protect your information, we cannot guarantee absolute security.

Your Rights

You may contact us at any time to request information about the personal data we hold about you and, where applicable, request correction, update, or deletion of your data, subject to applicable legal or operational limitations.

For privacy-related requests, please contact:
hola@amayacharters.com

Children’s Privacy

Our services are not intended to be directed specifically to children without the involvement of a parent or legal guardian. If we become aware that personal data has been provided inappropriately, we may delete it where appropriate.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes in our services, website, tools, booking process, or legal requirements.

The most current version should always be the one published on our website.